PAY BACK OUR MONEY!!!!!

OUR COMPANY HAD 6 MOBILE CONTRACTS THAT WE CANCELLED IN JANUARY, WE WERE SUPPOSED TO PAY THE FINAL SETTLE AMOUNT ENF OF FEB.

TELKOM HAS BEEN DEBITING OUR COMPANY ACCOUNT TO DATE!

IN ADDITION TO THIS THEY CANCELLED 2 LINES AND CONVERTED THE OTHER 4 4 INTO NEW NUMBERS. HOW ON EARTH CAN THEY DO THAT WHEN INSTRUCTIONS WERE CLEAR THAT WE WERE CANCELLING AND PORTING TO ANOTHER NETWORK DUE TO THEIR BAD SERVICE LEVELS????

BESIDES THE CONTRACT AMOUNT THERE IS AN EXTRA AMOUNT BEING DEBITED WHICH THEY CLAIM IS LINKED TO THE MOBILE CONTRACTS. WE WERE NOT EVEN AWARE.

CALL CENTRE STAFF IS USELESS....

"The matter has been escalated" "We cannot give you a direct number" "The matter has been escalated" "Someone will call you back as so and so is assigned to this case" "The matter has been escalated" "Your case number no longer exists" "The matter has been escalated"

WE CANCELLED OUR LINES IN JANUARY, STOP DEBITING OUR ACCOUNT, REFUND US AND ATTEND TO Case number: ********** 3 TELKOM OWES US R30,000.00