Pay back my R4000 Telkom NOW

Once again my experience with Telkom worsens.

I have been having issues with Telkom since September 2019. Which I have reported to them repeatedly, promised to be corrected but never any action in fixing. After canceling and returning devices because of pending poor service from telkom since September this year: I was sent a bill for R2604. First cancellation request I submitted online on 14 April, to which I received case numbers. In May they were still charging me, no agent had called me to complete cancellation and on 26 May I went in store with the devices. I was informed the cancellations were ever logged, and provided her with the cancellation reference numbers. She reblogged the cancellations. To which seemed to have been noted she had said. I also had billing queries as I was charged twice for a device I never requested and never used. She logged this and said I would be contacted. Nothing happened. I then received a text saying I would be debited an amount of R2604 end of June. On 26 June I called Telkom to query this and spoke to a very efficient and helpful Sinenhlanhla Mnangeni who assured me that after raising the query to billing my account will be credited of the R2500 penalty raised and that the call center would credit the 100 off the contract number that had ended in May which I also gave notice to cancel in April. I was given the following reference number: ***

On Monday I received an SMS from Telkom saying: your case number ***2 has been resolved.

30 June I called Telkom to follow up and verify that the account was credited. I spoke to a lady, think her name was Vuyo who confirmed the case was closed and a credit had been passed for the penalty they had charged me. I asked her if the R2604 would be deducted and she said no. I also wrote on the Facebook chat and received a confirmation from a BF that a credit had been passed. This morning I woke up to find that Telkom debited my account with the R2604. Like what the actual!!!!! I've also been waiting on a refund of R1437,19 which they had billed me for a device and package that they accidentally sent to me. Which I called and told them about. Which I did not open, and after them failing to send for it to be collected. I took it in store. Reference number for this: ***6 which I am still waiting for the billing department to contact me to confirm my banking details for refund.

Now in total telkom owes me R4000. I am beyond furious and want my money back. This is the lowest lowest lowest form of ******* and total disregard for honor and treating customers appropriately. I am beyond furious, and have been waiting for a Manager to call me from Telkom for MONTHS but there seems to be no management that gives a darn about service and looking after the business.

I am now officially going to lay a complaint with the National Consumer Commission because enough is enough. I want my money back in full ASAP