Pay back my money please!!!

<p>Case no ********** 8 and ********** 4</p> <p> </p> <p>In Febuary this year we <strong>upgraged </strong>our data package from 10GB to a 20GB package and was charged a penalty fee for this, which on further investigation was told by a Telkom call centre agent was indeed an error and that we will be refunded the amount of R550, It is now May and we still have not receiced your money. Experience have proved to us that Telkom customer care starts via Hellopeter hence every time if we need something done, we resort to Hellopeter or social media. </p> <p> </p> <p>Can somebody at Telkom please sort this out?? It`s hard to stay polite! Or will social media also have to be drawn in to this?</p> <p> </p> <p>With thanks -</p> <p> </p> <p>Andre Naude</p> <p> ********** 824</p> <p> </p> <p> </p> <p> </p> <p> </p>