Pay back my MONEY !!!!

We canceled our landline and waited for the final account. Eventually we received a call and a demand to pay the amount of R 1,790-75. My husband paid this amount in 30/05/2019. We then received an email from Nudebt management that our Telkom account was handed over to them and we need to pay R 1,856-98 immediately. My husband was then on a contract in Botswana and I paid this amount to Nudebt Management. So now the same account has been paid to Telkom and Nudebt Management.........If I phone Telkom they say the account is zero and we don't have a credit with them, they quoting the amount of R 1,790-75. If I phone Nudebt Management they say the account is zero and quoting the final amount paid as R 1,856-98. Nudebt has now given me an unsigned letter confirming that we have settled the Telkom account with them. Telkom is useless, the call centre attend asking me - "so what is actually the problem you are quering?" I spoke to a person that asked me to email everything to her: email address: *** and she will escalate this to legal department - but since 01/10/2019 I have not been contacted and also no response from this email address. What more must I do? We have been to the walk-in Telkom office/shop at Carnival Mall but there they are even more useless.

I need my duplicate payment back.

Please is there somebody that can assist me in getting my money back

Regards

Anita

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or

Koenraad Stoltz

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