Pay back my money

<p>I made a manual payment to Telkom in June 2016 that had erroneously went to someone else's account. I had called numerous times and had many cases opened to have this sorted out. Eventually in October 2016 it was sorted out but Telkom still took the money out of my account. I then called for a refund and was advised that I would get my money on 4/11/16. Then called again on 8/11/16 and the consultant advised that the case was closed and then opened another case. I then spoke to the manager who advised that he forwarded it through to the billing department with a special note to assist and that they would call in 2 to 3 hours. No call was received. I the called again today and they told me that the case notes states that I would get a portion of my money back. I said I want all the money that is due to me. They said that another manager would call me that never happened. This is one of many payments that were not allocated on my account, where I was charged bank charges for high incorrect amounts debited from my account when I did not have the funds. Telkom in turn invoiced me for the debit order not going through, when in actual fact the money was paid. I was misinformed by consultants about debit order days and then suffered additional bank charges. If anything, I feel abused by Telkom. Misinformed, **** to and let down. PAY BACK MY MONEY!!!</p>