PAY BACK MY MONEY

I have once again I have been extremely disappointed by Telkom's sales services. On the 29th of December I was Pre-approved for a Samsung S6 edge plus. I was told within that within the next 3days my account would be debited for the device.<br> <br> On the 29th the contract was declined and I was told to contact ITC or Experian. On the same day, I was debited for the device by Telkom.<br> <br> Makes no sense that I am Paying for nothing.<br> <br> I would like my money refunded back. I have been contacting the call centre all morning with no luck.<br> An online agent said that there was no amount debited, but my bank account shows authorisation.<br> <br> As a first time customer I will not be coming back.