Pay Back My Money

I called Telkom (ref no ***A) to have my wire wire line moved to my new residence. I had a credit balance of R200 on the phone. This was on Oct 2015. Since then I've been told that what Telkom has done is deactivate my line, as they no longer offer the wire wire deal. So I took out a new line, which was successfully installed. I am concerned about my credit balance on the wire wire phone which needs to be refunded to my new line (ref no ***A). I've called Telkom several times to enquire but nobody has helped me. I've been told that someone will call me and no one does. My peers have said that I am one of the lucky few that actually gets to even speak with the call center agents. Please refund my credit from the disconnected wire wire deal to my new Telkom line.