Pauline. Telkom Musgrave. Bill

Paulina at your Musgrave Store has been given ample opportunity to contact me to rectify this issue till today she has not called me.

Let me start at the beginning, having worked at MTN and hearing of all the deals telkom customer received I really thought I was making the best decisions. I know understand why MTN charges what they charge because you get customer service!!

I asked Pauline at your Musgrave store for two Top UP lines I had seen in the pamphlet Huawei P20 R249pm and Huawei Psmart R149pm. She told me this was possible despite however the store not having stock of the Psmart, she assured me when it arrived she would contact as both contract were approved on the system. She went on to activate the Huwaei P20 explained the pro-rata issued my contract and checklist and I left. She called 2 weeks later I was unable to make it to the store during the festive. I then returned to the store in January. Pauline swiftly assisted me assured me that it was Topup and activated the Psmart. Three days later the line is accumulating a bill and in the paper I see no checklist. 3rd time back at the store. She knew it was incorrect and clicked clicked on the computer and told me she will contact me following day to inform me of the correction, if which I received the following sms:

Morning Lebo, contract is now on top up , warm regards Pauline Telkom Musgrave

I was happy I thought my telkom wos were over.

They weren't because I received a bill for R2489. 08

Your call centre attributing it to an early upgrade, (Paulines correction). They promised a credit and feedback in 72hrs - Case No. ********** 5. Did that happen? No. In fact the case was closed with no credit no feedback.

Ontop of that the bill that was accumulated as a result of the consultant was charged to My bill. 4th time at Musgrave, the Indians lady says she cannot assist me because this is Pauline issue. I bet she wouldn't have said that if it was an upgrade. She issues me another case number and assures me Pauline will contact me the following day.

NO ONE HAS CONTACTED ME! This is rediculous!? The WORST customer experience.

I have been warning people about telkom every where I go now..

I have been patient and driven to telkom too many times. I need assistance urgently. Please.

I don't want anymore case numbers. I need this to be resolved.