Patronized In Public and Bad Service Delivery

3 weeks ago, I went to Telkom at Midlands Liberty Mall to open 2 contracts, I was told they were out of stock and would be notified when it arrived. On the day the phones arrived Vumelani called and asked which colors we wanted. I indicated and said we'd be there after work. I received only one phone which I have to my wife, and was told to wait for the other, over the last two weeks I've been back and forth with no communication being relayed to me. Today I went back and was insulted and patronized by Vumelani, the assistant branch manager and consultant with whom I opened the contracts with and told he had done us a favor by releasing one phone and that my application was back logged and I should be grateful. I was spoken to with disregard and as if I was a child and not a paying customer. This is not the service expected from Telkom. A simple call or update would have sufficed, it's understandable of lack of stock but for an assistant branch manager not to know of the estimated time of my phone is unacceptable.<br> <br> Keanon Donnelly