Patience is running thin with telkom

I have reported a fault a week ago and told telkom to send out a technician to sort out the problem. I don’t understand how ONE technician can’t be available to help. I have called them numerous times and told them It’s quite urgent that I have my line sorted out because I rely on Wifi for an income. Telkom is a company that is quick to do sale but when their customers need support, they leave them in the dark.