PATIENCE AND GOOD SERVICE

On Saturday morning, 6th July, I reported to 10210 that my Telkom Internet was not working. Spoke to a woman, reported fault and got reference number ***6. When I returned home Saturday afternoon I again phoned 10210 to get a progress report. This woman told me that it will only be dealt with in 48 hours. Monday morning I again phoned 10210 and spoke to a gentleman named Reid. First this fault number was not correct and secondly the fault had been cleared. Helloooo I still have no internet !!! Talk about patience which by the way I had run out of. He talked me through so many things to try and assist me and finally my internet was working. To the two woman, you was totally *********** and to Reid I would once again like to commend you on your assistance and patience. As an ex Telkom call centre employee, I can understand that it took a lot of patience to assist me with my problem and I greatly appreciate it.