Pathetic,unprofessional service

Today I phoned Telkom for an upgrade,a consultant by the name of Sthembile asked me security questions which I answered,I then told her why I phoned she then told me that it will take 48 hours to be actived but she then told me that she needs to ask me more questions to make sure it's me and I was surprised cos I thought she has already done that since she told me about 48 hours and she started asking me about how much did I paid my Woolworths account in August,how much credit limit do I have in my game credit card, then told her I don't know how much limit I have since I don't receive statements and I won't know cos retail stores just increase limits without costumers concern. She insisted that I must asnwer yes or no,I told her I won't give her the answer that she wants to hear. She told me that I have failed to answer so I will have to go to Telkom store,I told her that I won't go to Telkom store as I was there and and only 3 staff members were working and plus it's month end so I won't go there, President told us to stay home unless it's necessary to go out as they are working from home so why must I go to their stores during this second wave of covid-19 she then transfer me to her so called manager by the name of Gerald who didn't pick up the phone. Sthembile came back and told me that Gerald will phone me since she forwarded my details to him.. No one phoned me and I phoned back again and I spoke to Nkanyiso who deserves an oscar on pathetic,Unprofessional and shocking service. Nkanyiso listened to my side of the story and started telling me about credit checks and national affordability check. I asked him why was I not asked about my Woolworths and Game store account when they were selling me this contract,why didnt Telkom tell me to keep track of my personal life as they are using it against me,he said to me I want them to risk losing their jobs which I fail to understand I phoned Telkom not Woolworths or Game or FNB as they want to know more about my personal stuff....Telkom needs to review questions they're asking their clients cos we also not sure if we speaking to their consultant since they work from home and we don't know who's listening.Telkom can learn so much from Rain. Nkanyiso then after saying all those things to me he just hung up the phone as if I'm his girlfriend n***xx