PatheticService,LackOfResponse&MobileContractDrama

I visited the Gateway Branch of Telkom on 28 November and app**** for a additional Telkom landline and ADSL connection on my son's premises. I was told that a technician will contact me within the week, which didn't happen. I called the call centre on 04 December and spoke to Cornelia who advised that 'there are no cables available' but 'Telkom is working on a project to install new cables'. I pointed out that the installation was not for a remote rural area but for an urban built up area where Telkom is already well established. I was told that there is a 'process'. Anyway, no installation or call from any technician to date! <br> I have been trying to call Telkom on 10210 for the last hour - I made at least 6 calls and gone through the whole process and the call is consistently dropped at the final point. This is most frustrating! Had the Telkom official initially told me that it was going to take forever to provide me with the service that I app**** for, I would have gone to an alternate service provider! I expect a customer service manager, who has the means and authority to expedite the delivery of the service to call me urgently, please. <br> Kind regards, Romie