Pathetic/poor/disgusting customer service

I am fed up with telkom... My initial issue was raised with telkom in July, what happened was that telkom did not deduct my monthly debit order amount... I queried this initially and because i loved telkom so much i did not make a big fuss even though it was not my problem... I called and they apologised and ensured this would not happen again... But what happened in august? The same ****, and then came september the same **** has happened and now my account is suspended... I called into the call centre on tuesday 04/09 from 12:00, after waiting for 30 minutes, someone eventually answered and picked up my issue, he said they would call me back but after 2 hours i had to call the contact centre again... After waiting 30 minutes again, i spoke to someone and explained myself like an idiot once more... Again they were gonna have someone call me back but i refused and wanted to speak to a manager... I waited for atleast 15 minutes only for the agent to get back to me to say that the managers are all busy... I was furious as i come from a call centre and know exactly what goes on there... I requested a callback again and still nobody called me back... I then called back today from 14:00 and the same **** happened once again but this time i took names... After all the waiting i got through to Mbali Khumalo who left me on hold for over 10 minutes only to return to say that the managers are still busy... I then stated that i would wait for a manager and he left me on hold... After a long while he eventually dropped the call, shocking... I then called back and spoke to David Tshabalala and requested to speak to a manager and again they were still busy and could not attend to my call... I then requested to hold for a manager but David stated that he could not allow me to hold as that would be seen as call avoidance and he could lose his job , now i know that is bull****.. i requested for a manager to call me back and i am currently back on the line trying to get through to telkom... This is absolutey bull**** service its actually pathetic... I have been a loyal telkom customer with 3 contracts which honestly i would like to terminate because of the ****py service and endless issues i keep having... I asked about the complaints procedure and according to David i need to log a complaint with a manager and according to Mbali i need to log a complaint online... This makes no sense whatsover... I am seriously done with telkom they have been a pain in my ass for the past few months and i would like to terminate all my contracts and be compensated for all this **** i have been through... If i dont have someone contact me soon to sort all this out i will be takimg this further!