Pathetich service to activate FLLA

I ordered a Fixed Line Look Alike (FLLA) from Telkom and they delivered the sim card and device to the incorrect address resulting in serious delays. Eventually I received the SIM card on the 23rd of August and the device on the 29th of August and to date has had no success in activating it or being able to use it.

I have spent hours on the phone with Sales, Technical and Billing as well as in the Telkom shop line to try and resolve this issue.

Supervisors would commit to phone me back and then never return my calls. They would sya that they need to send an e-mail to the IT department and it will take 24 hours, this has happened 3 and 4 days ago, still no resolution.

Apparently it is a 'B2W' issue, but there is still no indication as to when or who can resolve this.

They all use the same excuse "I have to send an e-mail to IT to resolve it", he (Sicelo Jama - Supervisor in Billing).

This is pathetic service and testament of when you run a Monopoly.