Pathetic/******/greedy/useless staff/ corn artists

On the 5 November 2021 I had Received a call from *** regarding upgrading my cell phone contract. I had upgraded to FreeMe 1.5GB Deal which came with the following benefits: 1GB All-network Data 250MB Data for WhatsApp 250MB Data for Streaming 500 On-net calling (Telkom mobile & Telkom Fixed calling) 25 Off-net calling (calls to other networks)(+ 50 minutes extra promotional deal = 75 Off - net calling) 100 SMSs PLUS 50 Promo All-Net minutes x 24 months PLUS 20GB Telkom data x 3 months

The deal was R189 on the Telkom website but the call center agent was selling the product for R195, I told him its cheaper to take it from the internet rather than him. He then informed me the the benefit of paying the R5 extra in the monthly contract was that I get an additional 50 minutes Off Net calling + the 25 minutes which totals to 75 Off net minutes.

When the contract activated I did not get the extra 50 Off net minutes as promised by the call center agent. I only got 25 Off net minutes. I phoned *** on 3 occasions and spoke to the manager who was very rude and lazy and told me to call Telkom customer care. I called Telkom customer care about 12 times and was transferred to accounts/upgrades , each one told me they cant help me and wasted my time. I eventually got fed up and did a Payment Rejection to Telkom on my bank account. I got a bill this month were Telkom is charging me R202 Payment Rejection fee penalty. pathethic service and ******. I have the recorded conversation when taking the contract with the call center agent that proves what was offered to me and can present it to Telkom if required.