1 reviews | Active since Jun 2016
Pathetically poor service.
I sent thrpugh a cancellation letter beginning of December, I've called numerous times to follow up but no one can assist me. Now i receive an sms saying my subscription has been successfully updated, however i havent subscribed to anything. I phoned the call centre and held on for 35 mins before an *********** lady amswers the phone and give me a code to unsubscribe. Which doesn't work. I tried asking her questions but she says she cannot help. The call centre needs staff who are helpful amd understand what the customer is trying to say, not just employ stupid ******** staff thats useless. I've also been charged extra for no reason. This also happened to me in 2016 where i was in R 3 000 credit.
I NEED MY CONTRACT CANCELLED ASAP. THE SERVICE AND NETWORK IS ABSOLUTELY PATHETIC.
Ever since I've been with telkom I've been having endless problems.
I Need this sorted out ASAP!
Good Day
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Tumelo
Best regards,
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,