DF
Donavon F

1 reviews | Active since Aug 2012

23 Feb 2016, 13:40

Pathetically poor service

I made an error and paid the wrong amount on my Telkom account. It was R300.41 short. So they suspended my service. After phoning 10210 and finding out that they no longer talk to their customers I went to the branch in Garden Route Mall in George, they have a little desk now while they renovate. I was told I must go pay the outstanding amount at Woolworths because they no longer accept payments. Payment done! This morning still no service, so I pay the current outstanding amount and I have no further invoice to pay. Still no service. Try to phone, nope. I went to George again. All I got was arrogance and blank stares! They were rude to me and said there was nothing they could do! The rest of the world is advancing in service delivery, why must we pay for this pathetic service? WISH THERE WAS AN ALTERNATIVE SUPPLIER!!!!

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Replies (1)
Telkom
Telkom's reply23 Feb 2016, 14:08
Official
Hello WildernessDon,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM204205

Regards
Luleka
Telkom Social Media Team