Pathetic, zero service from Telkom

My Telkom line has been faulty since January. It works for a week and stops working for another month and so the pattern continues. Calling Telkom to fix the problem is like pulling teeth at the dentist - can never speak to anyone accountable or at management level in the organization. My line went dead again three weeks ago,again no response in two weeks after logging call, call gets escalated and lost in a vaccuum at Telkom with no resolution to the problem. I get a sms today saying that the fault was resolved but this was not the case and the fault remains. It's absolutely pathetic that we continuously put up with this no service from Telkom and have to pay for services we do not receive. Fault : 459crk070715