PATHETIC, WORST SERVICE PROVIDER

Telkom - your service is pathetic. You are our worst nightmare. Our WIFI has been down since Wednesday after load shedding. We reported the matter and we were allocated a reference number *** . Today is the 4th day, still no WIFI. What's even worse, our matter is not yet allocated to a Technician. How APPALING, we really are disappointed customers and LET ME FRIKKIN TELL YOU TELKOM - OUR CONTRACT IS COMING TO AN END, YOU KNOW WHAT - WE WILL NOT ****EN RENEW.

We spoke to about 9 different call center consultants and each time they tell us the matter is not yet allocated to a Technician, and they will escalate. The worst service ever experienced - we pay you for a service Telkom, a service you cant even provide. Is it because we are not a Company so we are not important to you? We have spent so much money in data AND THIS IS ENOUGH. WE CANT CARRY ON LIKE THIS, WE NEED OUR WIFI AS WE WORK FROM HOME. WE WERE UNABLE TO WORK THURSDAY AND FRIDAY AND I HOPE THIS WILL NOT HAPPEN ON MONDAY AS WELL. TELKOM GET YOUR ACT TOGETHER. THIS IS NOT ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! We even left a message for a manager to contact us regarding this matter and guess what - no contact. We need this matter sorted out today - it cant take this long to fix a fault which by the way - it's an INTERNAL FAULT.