Pathetic, Useless and completely ***********

I had ordered Fibre online (easy connect), that sale was processed and the Technician came out to installed the fibre infrastructure on Monday 22/08/2022. This is when the complete incompetence and terrible service started. He (Technician) left midway through the installation and told his assistant to continue with the installation. The assistant himself was confused and had to use my personal cell phone to call the technician to ask for help to complete the installation. After the 3 routers/boxes (Fibre, ONT, DLink Router) were installed the technician advised me over the phone that i must get a TIN number and username and password from Telkom direct. This is now 5 hours later from the time they got to my home. I have since called in and spoke to 23 agents from both the technical and sales departments and no one seems to know where that number is nor the username and password that is needed to activate my fibre. Each person says call the next and so on. Currently, 25/08/2022 still no fibre and still no one has successfully assisted me. I called another mate of mine that does fibre installation and he advise that the first part is the installation was done incorrectly and thats the main reason why everything is not working. So now the 24th person says she will call me back with the details.... This type of thing is one of many reasons why i was advised not to use Telkom!!! and i will not ever use them again!!! This is frustrating and utter BS!!!!!