1 reviews | Active since Jun 2017

10 Jun 2017, 13:59

Pathetic,Unprofessional,Mickey mouse customer service

<p>On Wednesday,the 7th of June I app**** for a contract phone and I cannot get Telkom Mobile shop at Illanga Mall in Nelspruit to do a number change for me.I have been calling the store since Wednesday without any luck.They are just not interested in helping me with the number change.The person who helped me with the contract application was off on Thursday and Friday and I phoned several times without getting any help.The guy is back today,Saturday and I phoned several times already and have been told that he was busy with a client.I know that come month end my account will be debited on time without any failure yet they are not interested in helping me.I have not received a call or update since Wednesday and have been assured that they will keep me on the loop with my number change process.</p> <p>The whole thing is truly annoying and downright disappointing.For a company as big as Telkom and receive this kind of service....truly pathetic.My younger brother related a story about how unprofessional Telkom was when he needed to apply for a contract himself.Now I have seen it myself.I wish I never went to Telkom Mobile.Maybe Vodacom or MTN would have been better and treated me with respect.</p> <p>What a joke of a customer service.</p>

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Replies (1)
's update14 Jun 2017, 18:45
Reviewer Update

Good Evening,

I appreciate the response.

That's all it takes,keeping me informed about the progress on my request for a number change.

I sincerely hope it won't be long because I have been sitting without using my contract phone for a week now.