pathetic unprofessional !

I have my voice line and dsl line with Telkom. I pay for internet to another company . from around the 28/08/2018, telkom had problems with their lines and their "so called" technicians came out to repair the line. from then the line works fine but I don't have internet. complaint was lodged on the 28/08/2018, to date, no internet! I am obligated to pay for my internet services yet i have no internet! i am suffering tremendous prejudice due to lack of expertise with Telkom technicians! Unless this is some sort of ruse to get people to think that it is our internet service providers who are at fault and thinking that we will then go with Telkom internet services. Really! Telkom ought to reimburse us as we have a business line and we our business is suffering,, we are using extra cash in purchasing data to assist us ... Really pathetic and frustrating. If we did not need internet, we will not purchase it.