PATHETIC UNDER RATED POOR SERVIC

on 12/07/2018 I app**** for telkom unlimited deal.When I initially speak to an agent regarding the application I was told I do not have to pay for installation if I sign up on the 24 month deal.tHEY EVEN STATE THIS ON THEIR ADVERTI*****TS.CAN I SUE THEM FOR FALSE ADVERTISING According to the agent the line would have been installed within 2-3 weeks (or as she stated 14-21 days).

A few days after this conversation,I received a sms instructing me to deposit R700.00 for installation.Installation would have been after payment received.Payment was made on 20/07/2018.After a few days (26/07/2018)I followed up since Telkom did not respond or informed me about any progress.I was informed that the application is in process.On 03/08/2018 I contacted Telkom again and I was promised that installation will be within 2-3weeks.Initially on 14/08/2018 the line was installed. Before installation On 13/08/2018 I received a bill of R271.93.How can I pay for services rendered before It even got installed? Since Wednesday 29/08/2018 the router kept losing Internet connection for hours till Saturday 01/09/2018 when I contacted Telkom to report the problem.The reference number were ********** 9.I initially contacted Telkom at approximately 07:50 and were explained to they will send a technician. Still on the 01/09/2018 at 12:55 I contacted Telkom again as the internet were still off.The agent I spoke to then said there were no turn around time I have to wait for the technician to pitch.I did not want this because I know from past experience I will have to follow up again as it seems Telkom do not care about his customers.I then asked the agent if I could log a complaint she said the only way to log a complaint is by email or their website. I informed her I can not send an email as my internet which I pay Telkom for is off and she said I have to find an alternative way to send an email if it means I have to buy data. I then asked to speak to a team leader or manager and they put me on hold for 22 minutes (once in that 22 minutes the agent informed me the manager were busy on another call).She then told me the manager is available and she would put me through I hold for another 5 minutes after which the call were cut. I called bak at 14:16 to ask for the email address to log a complaint. I also asked if this agent perhaps could tell me who the manager is that made me hold on for almost 30 minutes. SUPRISINGLY!!!!!!!! she could not tell me as the previous agent did not capture any remarks on the system after I spend the best part of my Saturday afternoon with her.

SINCE I TOOK THIS CONTRACT WITH TELKOM I REFERRED TWO OTHER PEOPLE TO THEM AS WELL AND I BELIEVE AT LEAST ONE THEIR ROUTER WERE INSTALLED ALREADY.

I certainly hope Telkom will not treat them the way they did me because then I will probably have to explain.