Pathetic Uncapped LTE

For the last 3 weeks of the account, which we have had for one month now, the LTE service has been pathetic, especially during evenings and week-ends.<br> Most of the time the connection has been so poor that a speedtest has not even been possible.<br> Occassionally I have been able to get a ping, which then varied between 2200 and 2800ms.<br> This is completely unacceptable and is not the service that was expected or required.<br> Urgent attention in this regard is important and would be appreciated.