PATHETIC TO NO COMMUNICATION AND CLIENT SERVICE

Had my new VumaTel router delivered to me more than two weeks ago, since then no installation was arranged with me. when I started following up on the 15th of February each agent just tells me the same - they have escalated my concern/query. No one is getting back to me with an explanation and plan of action. I must phone them everyday to find out whether they have any feedback, just to hear my call has been escalated AGAIN. I then phoned VumaTel to find out why no technician made contact with me to arrange for installation & they informed me that Telkom, to date (almost three weeks later) did not put in an order with them for my installation. thereafter I phoned Telkom again just to hear that my query has been escalated again to their Operations Manager.

None of my calls, emails or even FB post has gotten any attention.

This is pathetic service. How on earth is there no way of getting in touch with these so called Operations Managers? how is it that there is no other number than 10213 to call?

Telkom! I want my wifi installed by the end of this week, as mentioned in my numerous calls and emails. I will NOT pay anything until this is sorted out and you get your people to be in touch with their clients, because this was most definitely not the service that was sold to me via telephone.