Pathetic, Terrible, Frustrating Service with Telkom (AGAIN)

I have received the most frustrating, most terrible service from Telkom. I have placed an order for an ADSL & Voice Line online, I received a confirmation SMS. My wife got a call that installation would be today (13/12/2018) which is two weeks after the order was placed. I called the Call Centre and was told that they cannot find my order and I have to redo the order with them and wait another x amount of days for installation. First someone could pick up my details, then they could not find anything. I was on the phone for 3 hours and promised to be called back (I am not counting on it) I wish there was another provider I could go to , but the area I live in only has Telkom coverage, but this pathetic service is beyond me. I am out of ways to deal with this now. The agents are not helpful at all and when you ask to speak to a team leader/supervisor/manager, they put you on hold for an hour, hoping you would hang up. This is just not fair.