lL
lsewsanker L

1 reviews | Active since Jun 2016

07 Jun 2016, 11:42

Pathetic, terrible customer service, Telkom has failed to fulfil their obligation as a seller!

<p>From the month of March I have been having problems with my night data. I receive 10gigs of data per month of which 7.5gigs are useable from 12 am to 7 am. I have nit been able to use this data for the past 3 months which is really frustrating seen as I pay for the **** data every month!!!! I have paid over a dozen calls to the call centre and at first they blamed me for not knowing how use my phone which is ridiculous. They then kept sending me messages stating that they cannot get a hold of me, when no one even tried calling! For all I care they did not even try to call so they can avoid the problem. Up until today my problem has not been solved. Telkom is being ********** towards me as a customer by charging me for a service that I am not receiving. As of Friday the 3rd of June I have not been able to make or receive any calls. </p> <p> </p> <p>The price that Telkom charges for their data is covered up by their pathetic and ****ty service!!!! </p> <p> </p> <p> </p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply07 Jun 2016, 17:11
Official

Hi leticia-sewsanker

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience we have cause to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

lL
lsewsanker L's update07 Jun 2016, 18:09
Reviewer Update

For the sake of telkom I hope so. If I dont receive my data for the months that I have been ******, I will be contacting lawyer.

Telkom needs to stop *****ing from customers!!!!