Pathetic Telkom Westgate

I paid 1500 on Monday so my account can be reactivated then I called 10210 earlier today and went through to billings who said they could not re-instate my account only sales could then they transferred where I waited 35 minutes for my call to be answered, eventually someone answered and they said they could not reactivate my line a new line needs to be installed but when I spoke to billings they said my line can be re-instated cause it was only cancelled on the 27th, so even though I have a credit after paying my account I was sent a message to pay R700.00 at any Telkom or post office so I drive to westgate, when I entered the place they said no payments can be made here(how useless is this even a swipe machine) and I must go to checkers and pay so I wait in another queue and when I must pay they say I have no easypay number so I go back to Telkom who say I must use the black phone so I do and everytime someone drops the line on the black phone so I hit the phone down hard out of frustration but the staff don't help me they shout at me saying I must not do that or I will pay for the phone, I have never seen such useless staff like TELKOM WESTGATE, so I just left an came home