Pathetic Telkom - Undermining Customers

I recently had my Telkom fiber service suspended, even though the account was paid the service remained disconnected. After spending three (3) days trying to contact the customer support, holding the line for at 1:20hrs on average I’m told sorry for the inconvenience and told to contact 1. Telkom Business which refers me to 2. Telkom Fiber which refers to 3. Gated Community and eventually told to send an email. Meanwhile billing is continuing on services that are unavailable and now told I have arrears, 3 days after I have paid. Getting a service from Telkom is the worst experience ever and to say it’s frustrating is an understatement.