Pathetic Telkom Techincal Support for Fibre issues

Wish I could give a ZERO rating. Called Technical support to sort my ADSL & fibre. The first agent cut the call the moment I mentioned that I needed assistance with my fibre. I called back and the second agent did actually the same thing as the first. It's very suspicious that both calls but exactly after I mentioned I needed help with my fibre. Seems to me these agents don't know how to assist and cut the call. Finally got through to a agent that wanted to assist. She tried a few things which did not work. She placed the call on hold and when she returned she took down my details and said that her team would call back. 1 hour, 30 minutes later no one called back. Worst of I received no reference no for this call I am extremely annoyed at Telkom's inefficient service/support.