Pathetic Telkom still going strong
<p>So after my review of Telkom’s utterly pathetic and *********** service https://www.hellopeter.com/telkom/reviews/pathetic-telkom-13- ********** , I get the response below:</p> <p> </p> <p>Good day Jeffrey , </p> <p>Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p>Regards,</p> <p>Busi</p> <p>Telkom Social Media Team </p> <p>Quick quick not even 48 hours later, Thursday 16th March, I receive an SMS stating my line has been restored. Guess what? It hasn’t. The afternoon of the 15th March after my complaint on the site there was not one single technician in the area. The following day, 16th March there was not one single technician at the box the whole day. Do they expect that the line is magically going to fix itself? Newsflash Telkom, an SMS is not going to solve my problem, it is going to take some actual work from your side. I have had stories from sales not closing my order on the system for a line, to technicians apparently replacing cables on the 15th March all the way to there being an area fault according to one call centre operative only to call back 10 minutes later and being told by another operative that there are no reported area faults. I honestly have no response to this pathetic and *********** service I am receiving. I have reference numbers upon reference numbers and escalations upon escalations that has absolutely no meaning to me as no one gives a damn about fixing my problem. Then they still have the audacity to send me an SMS stating x amount is payable end of the month for my line. Well Telkom you can take that and shove that wherever my internet service is going, because I don’t have internet service so I won’t pay you a cent.</p>