Pathetic Telkom service yet again

When will Telkom actually start delivering decent customer service. Yet again I have to struggle with them. I placed an order on 9 July at 3:49pm for my line to be upgraded to Unlimitedhome 4mbps. I spoke to Gugu and my reference no. is ********** 18A. She told me the order was placed and the turnaround time was 48 to 72 hours. It is now over a week later and still nothing has been done to my line. I phoned telkom to enquire and spoke to Rampela at the call centre. He tells me that there is no order and when I asked if he wanted my reference number he just told me that it is useless. In other words reference numbers are given for no reason. With everything being done electronically I find it very hard to believe that there is no record of my order. I insist that you go back and listen to the conversation between myself and Gugu (as you state calls are recorded). Absolutely pathetic and unacceptable service. I am strongly considering changing my ISP. I would appreciate feedback as soon as possible.