PATHETIC TELKOM SERVICE ONCE AGAIN

Pathetic service from Telkom once again. Its been 2 weeks since I reported a fault on my telephone line, and requested a technician to come out to our premises. The issue seems to be at the telephone pole that is situated in the neighbors yard directly behind my house. My line is active and if a person dials through my number, it will ring on the callers side, however on my side i have no dial tone or connection. As a result my vdsl internet connection is also down. After numerous follow ups that I have to make daily, i still am not getting any assistance or response. Iv been told that a Supervisor or technician will call me but still response. Its costing me a fortune to buy airtime just to call Telkom, only to have to wait 30mins - an hour to speak to a consultant, who then in turn can only log an escalation. After how many escalations does Telkom take the matter seriously? I've been told a technician has been booked out to come to my premises after 48 hours, however 2 weeks later and still no response? How difficult is it for a technician to come out to investigate? I am a customer for almost 30 years and my accounts have always been in good standing, and yet still receive this terrible service. WHAT WILL IT TAKE FOR TELKOM TO RESOLVE THE ISSUE!!!!!!!!