Pathetic Telkom Service: Line Dead after two weeks Faults closed without resolution

Pathetic Service from Telkom over two weeks my phone line is dead and not resolved . I have elderly community people from been taken care off that need phone lines to call for emergencies but telkom does not care

I logged a call instore and the call was closed with sms sent to me yet the fault still persists. I logged another call that fault which has also been closed.

I chatted to Siphokazi Duntsula from call center via Telkom online chat system, and he does not care either as he says the fault is assigned to technician and cannot give me a date and time that they will to properly resolve the fault.

This is the service we get as clients of telkom for over 50 years. When i ask for area manager details he does not want to provide the details either and disconnects me from the chat