Pathetic Telkom Service Delivery and Customer Service

This review is in relation to Telkoms Cancelation Department.

My father in law has a SmartBand ADSL Internet line that he needs to cancel. The contract is over the 2yr contact term and is currently on a month to month.

He wants to upgrade his internet line from Adsl to Fibre. Telkom does not offer this service, therefore the decision to cancel the existing Broadband contract.

Upon visiting Telkom store in Galleria over the weekend, it has come to our attention that Telkom Cancelations department doesn't work on weekends. Amazing stuff really.... He tried contacting them via 10210 and 081180 and failed to get through to an agent on multiple occasions.

Finally got through to an agent who then advised him that his ID number doesn't correspond to the number that have on hand which I find to be strange...

The first call, the call cut whilst confirming details. Agent didn't call back. We gave her time. No response. No one cares!!

Tried again, the next agent advised his ID number doesn't match their records.

I find it appalling the no of excuses Telkom agents use to retain a client. I never heard of such poor service and ignorance.

All my father inlaw requires is for his broadband line to be cancelled by end of August 2024 and for his landline to remain active.

Dealing with Telkom is like dealing with Local Government departments in SA. Slow and poor service.

Can an agent call Mr Inder Sookdewo on *** to resolve the cancelation and not give a pensioner the run around, making excuses and having such a pathetic service delivery standard.

All other network providers offer 7day a week service, yet Telkom staff don't work weekends.... It's disgusting..... Really poor.... You guys need to up your game!!