Pathetic Telkom service

If I could rate 0 stars I would. In December 2023, we received our invoice which had us in credit and needed to pay R 89.00 for the month. This we did. We then got handed over for being a month in arrears??? We went and paid this at Telkom office, 2 payments of R800.00 and R1100.00. Then Telkom still takes off R1100.00 debit order. We go into the offices, and get told to contact the customer care line, which we do. Get pushed from pillar to post to get this debit order payment refunded. We then get told to submit an email, which we did. Still no answer. I have a chronic heart condition and cannot buy my medication because Telkom has my money. Absolutely pathetic service from them. I have 3 contracts which are up for renewal in 2 months time. Definitely not renewing with this pathetic service. Wake up Telkom, there are other service providers.