Pathetic Telkom service!

I was misled by the Telkom sales persons when doing the migration from ADSL 10mbps uncapped to Fixed LTE 10mbps uncapped.

The 1st conversation was held on the 11th September at 13h48. I cannot remember the consultant’s name but I think I was Runisha. During our conversation I made it clear that I did not want to be migrated if I was not offered a true uncapped LTE contract. I was not interested in the current Fixed LTE contract offered by Telkom which throttles the line speed after 150GB to 4mbps and then again 50GB later to 2mbps. This was confirmed with the consultant that it would not be the case and I would have access to the full 10mb line no matter how much data I consumed for the month.

The 2nd conversation was on 16th September at 10h11. I spoke to Mervin Jacobs this time. Again the same conversation was had and again it was confirmed to me that I would have a true uncapped LTE line with no throttling restrictions.

Needless to say this has not been the case and I am currently on the Fixed LTE uncapped contract which does throttle my line speed. I cannot afford to have this as I work from home and already the 10mb line speed was not up to industry standard let alone being throttled to a ridiculous 4mb and then later to 2mb!!!!

To make matters worse I cannot be migrated back to my previous ADSL line because of current Telkom policy not supporting ADSL no longer but by no mistake of my own yet I now have to suffer the brunt of this. If I knew this would have been the case with the Fixed LTE contract I would never have migrated from the ADSL line in the 1st place.

I would now like to cancel my Telkom contract with immediate effect and will shop around for other alternatives until fibre is available in my area. It goes without saying that my contract must be cancelled without any penalties!

I have been trying to get this sorted out for the last 3 weeks but with no help from Telkom. I have just been shoved from pillar to post. Mervin Jacobs has also not been in contact with me for these 3 weeks as he promised to be.

This is completely unacceptable now!

I need this sorted out ASAP!!