Pathetic Telkom service and no internet for the whole of August

My Telkom line and internet has been down since 1 August 2017. I lodged a complaint and received a fault reference number: 129CWK010817

I've managed to find out (after 3 WEEKS off struggling) that the fault is due to ****** cables on the corner of Zandkloof and Gazelle street in Uitzicht, in the northern suburbs of Cape Town. Apparently the fault lies with the TBI department, who needs to hire a contractor to fix the problem. Yet NOTHING is being done about this.

I've made multiple calls to the call centre, sent emails to various departments, made multiple complaints on their Facebook page, but I have not received ANY feedback regarding this matter. I received an SMS on the 13th of August telling me that they are aware of they problem and they are working on it. That was the last correspondence I've received from them.

I have a 24 month contract for a 10 MB line with Telkom. I'm still being billed and I have no service. I am SICK and TIRED of Telkom not giving a DAMN about their clients.