Pathetic Telkom service

Telkom has forced me to move over to their wireless network. Someone changed my anytime data plan to business hours plan. This means that i do not have access to the internet at all as this plan does not even allow me to open emails let alone anything else. I have been trying to resolve this since 03/12/2019 and still nothing. Now this weekend and i will be without internet which I AM PAYING FOR. This is absolutely disgusting. I was told that the change over would be completely seamless with ZERO interruption to my service. WELL....I HAVE NO SERVICE. i am fed up of calling in and want this solved immediately or i will go to the ombudsman for false advertising and false commitments.