Pathetic Telkom Service

My query is related to the relocation of an existing Telkom Internet service. I logged a request to relocate my service to a new address 4 street blocks from where I currently stay on 11 February 2022. I was informed that it would take 10 working days to be completed. On 23 February 2022, Telkom cannot find my reference number dating back to 11 Feb 2022. On 26 February 2022 I make a follow-up call to Telkom. This time around I am informed that I should first terminate/cancel my existing service before they will process my relocation request. This is the first mention of a cancellation/termination of my existing service -- which I stated is not what I am requesting. Relocation, termination, frustration, capitulation, consternation ........... to Telkom it is all the same. After making 5 calls on 26 February to various Telkom call center numbers, I am no closer a solution than I was on 11 February 2022. The poor call center operators have zero clue of Telkom's internal processes, nor have they any ability to express themselves and/or provide factual information. Then they fail to make contact with their loyal customers to provide feedback on open work requests/orders. If this is the level of respect a paying customer is worthy of, Telkom deserves every star they do not get.