Pathetic Telkom service

Unfortunately I had to enter a star for the service only because the system doesn't allow to leave it blank. I'm absolutely gob-smacked that an organization as big and prominent as Telkom can offer such poor service. I'm looking to transfer my fibre line from an old address to a new one and I'm now on working day 16 with no results. It's my daily c**** to follow up and everyday it's the exact same story "I will escalate it for you sir". If it were true that they really did escalate it, I'm sure it would have been with Oom Cyril Ramaphosa already. I think of myself as being extremely patient and don't like myself making that dreaded call in the morning anymore because an ugliness has arose that I can't control. I feel quite sorry for the person on the other side of the line because they're probably a little helpless. As soon as I'm up and running, I am changing my service provider. Fortunately there are more players in the industry and Telkom must be the absolute poorest of the lot. If you're starting out, DON'T USE THEM. They will respond very nicely and swiftly selling you something but query something with them and you'll be disappointed!!!! Don't waste your time … EK IS KLAAR!!!