Pathetic Telkom service

<p>In the middle of December 2016 I app**** for Telkom DO Premium Pakage ********** The instore agent informed me that I will be billed pro rata as standard practice in January 2017. I received my first statement in January with a bill of over R1600! This did not make sense to me as the bill was much more than double the amount of the package! The Call Centre agent told me that the first installment was so high because I would have to pay one month extra for cancellation purposes. This seemed strange as this was not stated anywhere in the packedge details. I paid it as I have had no reason to doubt Telkom in the past.</p> <p>I specifically asked if the next bill would be the package deal of R699 and nothing more and I was told yes that is what my bill will be. This however, was not the case. My next bill came and I now had to pay R796 as opposed to R699. In my discussion with the billing department I was told that this was because our package was not VAt inclusive. Now, nowhere on the Telkom website does it say that the package is VAT exclusive. I have another Telkom contract and it seems like VAT inclusive and exclusive only applies when you guys are looking for extra money. When I inquired about this package I had also asked the consultant at a Telkom branch if the deal was VAT inclusive and I was told yes. This was then confirmed by a number of consultants at other branches.</p> <p> </p> <p>What upset me even more was when I lodged a complaint with Telkom and having waited more than three weeks, no one has contacted me to let me know what is happening with my contract or my complaint. If they can send me a message to ask for money, I am sure they can contact me to discuss my complaint. I am extremely dissapointed in the Telkom service I have received. I have been a loyal follower of Telkom referring a number of people to Telkom but that will no longer be the case. I do not see why I have to keep my business with Telkom as they obviously have been getting enough money out of people through their false advertising and pathetic service.</p> <p> </p> <p>Please everyone be aware that Telkom changes their plans based on their wants. Even if numerous consultants tell you your packages are VAT inclusive you may get a surprise when your bill arrives. Pathetic Telkom. PATHETIC.</p>