NS
Nasiha S

1 reviews | Active since Jan 2017

27 Jan 2017, 14:07

Pathetic Telkom Service

<p>On the 15th of January, I went into the Westwood Mall branch of Telkom and was informed of a R199 deal for a Huawei P9 lite. I was more than willing to sign up and start paying for the deal immediately, but I was informed that they were out of stock, although I would be able to sign up for the deal and would be called in when the stock was in in two weeks. This week I was called in only to be informed that while the stock was in, the deal had changed to R249 per month. Frankly, I don't mind the deal changing, but I am unable to grasp why I am expected to pay the increased amount, when I so clearly signed up for the origninal deal advertised. The lack of stock was not the customer's problem but the store's. But somehow, I was the one expected to wait for two weeks and I am still expected to pay an increased amount and no one is willing to give me an explanation nor have I received any correspondence after lodging a complaint with Telkom. </p>

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