Pathetic Telkom service

Faulty/no internet since 20 Dec 2020. Been logging faults and calling them since 21 Dec. Numerous excuberant long calls and on hold from us. Empty promises of callbacks from technicians,manager or supervisor since 23 Dec. Nothing happens, no feedback, no fixing. They take their debit order but we get no service. Numerous dropped calls after explaining everything to consultant 10 - 40 min on our cost on hold for bull%@$ only to get call dropped by consultant. They never call back even though they have all info to do so. Logs on app for callback, no calls or call then hung up. Checking fault says step 1 for 2 weeks. Most pathetic service ever. I am ready to get lawyers involved and want this Telkom cancelled. I'm suppose to work online from home, no internet so impossible. Beyond frustrated

De Beer Line *** Tel ***