Pathetic Telkom service

One of the worst service providers ever!!!

Last year around the first week of December I ordered a phone online then a sales representative called me to finalise my order I had requested the phone to be delivered at my work address and was promised phone will be delivered in 5-7 working days however Telkom and couriers failed to deliver that's when I called and cancelled the mobile the agent did advise everything is cancelled.

Later in December I then took out a new phone contact with Telkom. The first week of January the courier company delivered the phone to my home address which was not the agreement and gave to someone else to sign-which is very negligent!.

I then called them they picked up mobile from my home on the 7th of January and everything will be cancelled in 2weeks. I then received a Debicheck I will be debited for the cancelled phone I called them again and was reassured I shouldn't worry because cancellation will be done before debit order goes off.

When January payment went through it was correct so I assumed everything is fine, however this month when I received my statement I saw they are going to debit me for the cancelled mobile deal I then called again and was advised the reason why I am being debited is because the mobile is still with the courier and they can't cancel the deal unless the courier deliver phone to them-which has nothing to do with me but I'm being penalised for something out of my control and whenever I call to speak to a supervisor I get put on hold and shortly after the call gets dropped on me this has happened numerous times where call centre agents drop the line when I need help.

I spoke to Philisiwe Zaca which advised me that the manager/team leader has escalated to the relevant department and they were going to call me regarding the matter ,but still no feedback.

Today I received an SMS that my service is interrupted and when I called the call centre I was advised nothing has been cancelled and I'm over due with balance.

Due to this inconvenience all my Telkom numbers has been suspended due to telkoms negligence and lack of assistance.