Pathetic Telkom Service

On the 4th of July 2019 I called the Telkom Call Centre to confirm that my contract would be ending the end of July and to cancel the service. I spoke to Sthembile Msoni at 12h00 on the 04 July 2019. Telkom however proceeded to deduct the monthly amount for August 2019 and September 2019. I once again call on the07 October I spoke to Tshamano and was told that it would be resolved. On the 08 October and was given reference number ***5 and was assured that the refund would be processed. On the 10 October 2019 I called again as I noticed that if you do not call Telkom nothing happens and your query falls in a great big hole. I spoke to Abraham Vatsha on the 10 October 2019 and he informed me that even though I called to cancel my contract on the 04th of July 2019, because the call agent did not process the request, I would be penalised and not receive the refund. I asked to speak to the manager Lauren van Whye (who for obvious reasons was not available to speak to me). I was then sent a mail from Dineo Margaret Motaung requesting that I provide them with proof that I cancelled my contract on the 04th July 2019. The only way I can cancel was to call the call centre, and if the records are pulled you would have your proof of my cancellation. I proceeded to call again on the 11 October 2019 and spoke to Lerato Ralehodi and refused to drop the phone until I spoke to a manager. I was given all kinds of excuses, managers are on calls and in meetings, however, they eventually let me speak to Mr Bonkwe (who supposedly is a manager) and he assured me that he would sort the matter and I would receive my refund. Today is the 21 October 2019; I am not wasting my time to pick up the phone to call Telkom regarding this matter as they have decided that they are not going to refund me. I find Telkom to be the most ******* company in South Africa and never intend to do business with them again. Then they have a nerve to send me an email to inform me that they want to call me and offer me a contract, the nerve!!! Call me back and tell me whether my call has been resolved… People say that word of mouth is one of the best marketing tools, well I am going to use my mouth to blacken your reputation Telkom! The most irritating thing is that I have to now pay for a stop order because I am not sure whether they going to deduct again at the end of this month… I have never had such pathetic service!