PATHETIC TELKOM SERVICE - 2ND REQUEST

Afternoon, I have already logged a Complaint on the 1st of October on Hello Peter advising of the Pathetic Service from Telkom, my Internet has been down since 19th September 2019 and to date nothing has been resolved. We are streaming a Radio Station our landline is ***, this is totally unacceptable, we are paying over R700 p.m. for the Service and to date we haven't been sorted out. Can someone urgently assist me,, my cellphone number is ***, thanking you