Pathetic Telkom Service

I am highly annoyed with telkom. A month ago I logged for my internet/broadband/adsl to be cancelled and specifically communicated that my landline should remain active. I was even told by a representative that the cost that I would be billed will only be R200.74 for my phone line. Telkom has now cancelled everything and nobody can give me a clear indication when my landline will be active again after speaking to two telkom representatives