Pathetic Telkom service!!!

I am at my witt's end! My grandmother needs to change the ownership of her Telkom line to her name, as my grandfather has passed last year in August in order to now get a new phone sent to her. They are making a terribly sad experience for her worse because she gets reminded of her loss every single time that she cannot use her phone to speak to us. After decades of making use of Telkom as a service provider this is absolutely shocking. I have emailed and spoken to a Telkom agent on 29 March 2019 and after numerous attempts, I went in to a Telkom customer service store yesterday and they said not a single thing has been logged on her name. She has currently been without a phone since December last year as Telkom decided to switch to the new phones and cut her off even though she is still paying her full bill. Other people in her town has gotten their phones but she cannot as the ownership is not in her name. The absolutely disgusting part of it all is that Telkom is happy to send a bill for a line that she does not have and takes her money. This month she received a bill of twice the previous amount and she pays it because she is an honest person. The fact that Telkom can so easily take money from the elderly without fixing the problem makes me sick. #**********activity My next step will be involving bigger media as this poor service honestly needs to stop!